Privacy Policy

Coastal Vedam Spa (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit our website coastalvedamspa.in or contact us to book a spa or massage session in Raipur, and how we use and protect it.

01 Who we are

Coastal Vedam Spa is a spa and massage wellness centre located beside the Indian Oil petrol pump, Marine Drive, Raipur, Chhattisgarh 492001, India. For any privacy question you can reach us at info@coastalvedam.com or call +91 95890 44093.

02 Information we collect

Information you give us

• Your name and contact details (phone number, WhatsApp number, email) when you book, enquire, or message us.
• Booking details such as the service you want, preferred date and time, and any notes you share.
• Feedback, reviews, or messages you choose to send us.

Information collected automatically

• Basic device and browser information, IP address, and pages viewed on our website.
• Cookies and similar technologies used for analytics and advertising (see Section 5).

We do not ask for or store any sensitive financial information (such as full card numbers) on this website.

03 How we use your information

• To respond to your enquiries and confirm, schedule, or change your appointment.
• To send booking confirmations, reminders, and offers you have asked about (by phone, WhatsApp, SMS, or email).
• To improve our services, website, and customer experience.
• To measure the performance of our advertising and show relevant offers (see Section 5).
• To meet legal, tax, or regulatory obligations.

04 WhatsApp and direct messaging

When you click a “Book on WhatsApp” button, you are taken to WhatsApp to message us directly. Your message and number are then visible to us so we can assist with your booking. Your use of WhatsApp is also governed by WhatsApp’s own privacy policy. We use your number only to respond to and manage your booking and related offers.

05 Cookies, analytics and advertising

We use cookies and tracking tools to understand how visitors use our site and to run our advertising, including Google Ads and Google Analytics. These tools may include:

• Google Analytics — to measure website traffic and how pages are used.
• Google Ads conversion tracking & remarketing — to measure ad results and show our spa offers to people who have visited our site, across Google and partner networks.
• Meta (Facebook/Instagram) Pixel — if our ads run on Meta, to measure and show relevant ads.

These third parties may set their own cookies and process data under their own policies. You can learn how Google uses data at policies.google.com and manage your ad preferences at adssettings.google.com. You can also control cookies through your browser settings.

06 Sharing your information

We do not sell your personal information. We only share it with:

• Trusted service providers who help us run our website, messaging, hosting, and advertising (such as Google and our hosting provider), bound to protect your data.
• Authorities or legal bodies where required by applicable law.

07 Data retention

We keep your information only as long as needed to serve your bookings, meet legal obligations, and resolve disputes. When it is no longer required, we delete or anonymise it.

08 How we protect your data

We use reasonable technical and organisational measures to keep your information safe. However, no method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

09 Your rights

In line with applicable Indian data protection law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023), you may:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, where we are not required to keep it.
• Opt out of marketing messages at any time by telling us on WhatsApp, call, or email.

To make any request, contact us using the details below.

10 Children

Our services and website are intended for adults (18 years and older). We do not knowingly collect information from children. Minors may receive services only with a parent or guardian present and consenting.

11 Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date.